Frequently Asked Question

If you should not be able to find your answer here, you can contact support which will help you out.

Storage

Is my wallet removed if I uninstall the app?

Yes. When uninstalling the app, the stored wallet will be automatically removed.

Help! My wallet have disappeared, can you help me?

Sorry. Only you hold the keys to your wallet. This is why it's important to save the mnemonic phrase before actually using the wallet.

I forgot to backup the mnemonic phrase, what now?

If you accidentally pressed past the mnemonic phrase, or simply ignored it (please never do that). The only way is to transfer all your funds to another wallet, and then remove the app data in your settings or reinstall the app. Either option will force the app to reset.

Is my wallet stored on device backups?

Device backups are supported. The wallet is stored encrypted on the image. When restoring from an device image your wallet should work normally again.

Privacy

What information do you store about me?

We only store information which helps us to keep track on the applications health. We have a strict policy, and only store what is necessary.

Do you store my wallet?

No. The wallet is only stored on your device. This is why it's important to save the mnemonic phrase before actually using the wallet.

How strong is the wallet encryption?

The encryption strength has been approved by the US military as sufficient for storing classified documents. In other words, the encryption strength is high.

Best practices against theft?

#1 Never store very large amounts on the mobile device.
#2 Use pin code or password. Fingerprints and face ID are less secure.
#3 Common practice to keep passwords and the device itself secure.